Terms of Service

Last updated: 2 December 2025

Welcome to MyCommsPartner. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing our website or purchasing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Description of Services

MyCommsPartner provides evidence-based website audit services, including:

• Website communication analysis
• StoryBrand framework assessments
• Personalised audit reports
• Improvement recommendations

Our services are designed to provide insights and recommendations for improving website communication. Results may vary based on individual circumstances.

3. Account and Registration

When you submit information through our forms, you agree to:

• Provide accurate and complete information
• Use only websites you have authority to audit
• Keep your contact information up to date

4. Payment Terms

For paid services:

• All prices are displayed in GBP unless otherwise stated
• Payment is processed securely through Stripe
• You agree to pay all fees associated with your purchase
• Prices may change without notice, but changes will not affect completed purchases

5. Refund Policy

We offer a satisfaction guarantee on our audit services:

• If you are not satisfied with your audit report, contact us within 14 days of delivery
• We will work with you to address any concerns
• Refunds are issued at our discretion on a case-by-case basis

6. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of MyCommsPartner and is protected by intellectual property laws.

You may not:

• Reproduce or distribute our content without permission
• Use our branding or trademarks without authorisation
• Reverse engineer our software or processes

You retain ownership of any content you submit to us. By submitting content, you grant us a licence to use it for providing our services.

7. Use Restrictions

You agree not to:

• Use our services for any unlawful purpose
• Submit websites you do not have authority to audit
• Attempt to access our systems without authorisation
• Interfere with or disrupt our services
• Transmit viruses or malicious code
• Harvest or collect user data without consent

8. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will be uninterrupted or error-free
• Results will meet your specific requirements
• Following our recommendations will guarantee specific outcomes

Our audit reports are intended as guidance and recommendations. Success depends on many factors including implementation, market conditions, and individual circumstances.

9. Limitation of Liability

To the maximum extent permitted by law, MyCommsPartner shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless MyCommsPartner and its affiliates from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights

11. Termination

We may suspend or terminate your access to our services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page. Your continued use of our services after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For questions about these Terms, please contact us at:

MyCommsPartner
Email: legal@mycommspartner.com